Description: There a problem connecting to the Internet.

Solution: Most Internet connection problems are temporary, so the most common solution is to wait a while and then try again.

If the problem persists, check to see whether the operating system and other programs can access the Internet. Also check the availability of Microcosm servers (www.microcosm.co.uk and www.microcosm.com) using ping and/or a web browser.

On Windows, the extended error code is the error code returned by the operating system when the connection failed. Refer to Microsoft's documentation for the meaning of this code, which may help to diagnose the cause of the issue. On macOS and Linux the extended error code is usually a system error code relating to the connection failure, but not always.