Problem: There was an error communicating with the dongle.

If the error occurs every time the dongle is accessed: This suggests that there is a hardware fault with the dongle. Return the dongle to Microcosm or to your distributor for replacement.

If the error occurs intermittently: Ensure that your software is protected with the latest version of the SDK. Check that the computer's motherboard and/or USB adapter drivers are up-to-date. Also check the dongle and USB port for signs of damage or a loose connection.