Problem: There was an error reading from the dongle.

If the error occurs intermittently: Ensure that your software is protected with the latest version of the SDK. Check that the computer's motherboard and/or USB adapter drivers are up-to-date. Also check the dongle and USB port for signs of damage or a loose connection.

If the error occurs every time the dongle is accessed: This suggests that the dongle memory has become corrupted.
For Dinkey FD Lite, run DinkeyChange as Administrator and select "Restore FD Lite" from the Tools menu.
For Dinkey Pro Lite, the dongle must be returned to Microcosm or to your distributor for replacement.
For all other models, re-program the dongle with DinkeyAdd to resolve this problem.

If you have received this error after running DinkeyServer 7.0.0 or 7.0.1 with a dongle that was programmed with a version of DinkeyAdd prior to v7.0.0 then this error could be occurring due to a bug with DinkeyServer. Please upgrade your DinkeyServer to the latest version.