Problem: There was an error reading from the dongle.

If the error occurs every time the dongle is accessed: This suggests that the dongle memory has become corrupted. For Dinkey FD Lite, run DinkeyChange as Administrator and select "Restore FD Lite" from the Tools menu. For all other dongle models, if the dongle is less than 5 years old you can return it to Microcosm or to your distributor for replacement.

If the error occurs intermittently: Ensure that your software is protected with the latest version of the SDK. Check that the computer's motherboard and/or USB adapter drivers are up-to-date. Also check the dongle and USB port for signs of damage or a loose connection.