Problem: There was an error reading from the dongle.

If the error occurs every time the dongle is accessed: If this is the first time you have used the dongle then the dongle may have been incorrectly initialised by Microcosm. However, if you have used this dongle successfully before then the error indicates that the dongle memory has become corrupted.

For Dinkey FD Lite, run DinkeyChange as Administrator and select "Restore FD Lite" from the Tools menu. For all other dongle models, contact Microcosm to see if the dongle is eligible to be replaced.

If the error occurs intermittently: Ensure that your software is protected with the latest version of the SDK. Check that the computer's motherboard and/or USB adapter drivers are up-to-date. Also check the dongle and USB port for signs of damage or a loose connection.